Privacy Policy

• 2.1.To process and confirm your Booking and send you related communications (confirmations, reminders, updates).
• 2.2.To verify eligibility (age and, where applicable, residency) for entry to the Premises as required by applicable gaming regulations.
• 2.3.To respond to your queries, requests, and grievances.
• 2.4.To improve the Website, our services, and guest experience, including through aggregated and anonymised analytics.
• 2.5.To send you promotional communications about offers, packages, and events, where you have not opted out of such communications.
• 2.6.To comply with applicable law, including gaming, tax, and anti-money-laundering regulations, and to respond to lawful requests from government or regulatory authorities.
• 2.7.To detect, prevent, and address fraud, security incidents, or misuse of the Website.

The Website uses cookies and similar technologies to enable core functionality (such as maintaining your booking session), remember your preferences, and understand how visitors use the Website through analytics tools. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of the Website, including your ability to complete a Booking.

We do not sell your personal information. We may share your information with:

• Our payment gateway partner, solely to process your payment.
• Service providers who support our Website operations, hosting, SMS/email delivery, or customer support, under confidentiality obligations.
• Government or regulatory authorities, including the Goa gaming/licensing authorities, law enforcement, or tax authorities, where required by applicable law or a valid legal process.
• Professional advisors (such as legal or financial consultants) where necessary for our legitimate business purposes, subject to confidentiality.
• A successor entity in the event of a merger, acquisition, or restructuring of our business, subject to this Policy continuing to apply to your information.

We implement reasonable administrative, technical, and physical security measures designed to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, including to comply with our legal, accounting, and regulatory obligations (such as record-keeping requirements applicable to licensed gaming establishments), after which it is securely deleted or anonymised.

Subject to applicable law, you may request access to, correction of, or deletion of your personal information held by us, or withdraw consent for marketing communications, by writing to us using the contact details below. We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. Certain information, such as records required for regulatory or statutory compliance, may need to be retained notwithstanding a deletion request.

The Website and its Booking system are not directed at, and should not be used by, individuals below 18 years of age. Gaming areas of the Premises are further restricted to guests aged 21 and above, as set out in our Terms and Conditions. We do not knowingly collect personal information from children through the Website.

The Website may contain links to third-party websites, including our payment gateway partner and The Zuri White Sands Goa Resort & Casino's own website. This Policy does not apply to such third-party websites, and we encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on the Website with a revised "Last Updated" date. We encourage you to review this Policy periodically.

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of our Grievance Officer are as follows: [Grievance Officer Name] — to be designated by Royal Zuri Casino management. Email: reception@royalzuricasino.com. Address: The Zuri White Sands Goa Resort & Casino, Pedda, Varca, Salcete, South Goa, Goa – 403721.