Cancellation & Refund

• 1.1.All amounts paid for a Booking are non-refundable once payment has been successfully processed and the Booking is confirmed, regardless of whether you attend, arrive late, leave early, or choose not to use part or all of the package inclusions.
• 1.2.This no-refund policy applies irrespective of the reason for non-attendance, including personal circumstances, travel disruptions, illness, or change of mind, save only for the limited exceptions set out in Sections 4 and 5 below.
• 1.3.No refund will be provided where entry is denied or a guest is removed from the Premises due to the guest's own non-compliance with our Terms and Conditions or house rules, including but not limited to failure to produce valid original ID, being under the minimum age, holding a Goa residential address where entry is restricted, inappropriate dress, or intoxicated/disruptive behaviour.

• 2.1.As Bookings are non-refundable once payment is confirmed, we recommend that you only complete payment once you are certain of your visit date and party size.
• 2.2.Where we offer a rescheduling option at our discretion, a request to change the date of a confirmed Booking must be made at least [X] hours before the originally booked date/time, subject to availability. Rescheduling, where permitted, does not constitute and is not a substitute for a refund, and may only be availed once per Booking.
• 2.3.No-shows (failure to arrive on the booked date without prior rescheduling) forfeit the full amount paid, with no refund or credit issued.

• 3.1.We may occasionally need to cancel or modify a confirmed Booking due to operational requirements, regulatory directions, force majeure events, or circumstances beyond our reasonable control (including, without limitation, government orders affecting casino operations).
• 3.2.Where we cancel a confirmed Booking for reasons attributable to us (and not due to any act or omission of the guest), we will, at our discretion, offer either (a) a full refund of the amount paid, or (b) a rescheduled Booking of equivalent value, within a reasonable time.

• 4.1.If an amount is debited from your payment method but a Booking confirmation is not generated due to a technical or gateway error, please contact us with your transaction reference within 7 days. Upon verification, any amount confirmed as erroneously charged (including duplicate charges for the same Booking) will be refunded to the original payment method.
• 4.2.Refunds under this Section 4 are typically processed within 7–10 business days of verification, though the actual credit to your account depends on your bank/payment provider's processing timelines, which are beyond our control.

Beyond Sections 3 and 4, a refund may be considered, entirely at our discretion, only in the following exceptional circumstances:

• The Premises is closed to the public on the booked date due to a directive from the Goa gaming/licensing authority or other government body.
• A serious operational disruption on our part (such as extended, unplanned closure) makes it impossible for us to honour the Booking, and no rescheduling is acceptable to the guest.

Any refund granted under this Section 5 is issued at our sole discretion, is not an admission of entitlement in any other case, and does not set a precedent for future Bookings.

• 6.1.Where a refund is approved under this Policy, it will be processed to the original payment method used at the time of booking; we do not offer cash refunds for online payments.
• 6.2.Approved refunds are typically initiated within 7–10 business days of approval. The time for the amount to reflect in your account thereafter depends on your card issuer, bank, or payment app, and can take up to a further 5–7 business days.

To raise a rescheduling request (where permitted) or to report a failed/duplicate transaction, please contact us using the details below with your Booking reference number, registered mobile number/email, and a description of the issue. We will acknowledge your request and respond with an outcome within a reasonable time.

We may update this Policy from time to time by posting a revised version on the Website with an updated "Last Updated" date. Any Booking already confirmed and paid for will continue to be governed by the version of this Policy in effect at the time that Booking was made.