Shipping & Delivery

Royal Zuri Casino operates a licensed onshore casino located within The Zuri White Sands Goa Resort & Casino, Varca, Goa. The Website's booking system is used to purchase casino entry passes, gaming packages, and dining/entertainment experiences (collectively, "Bookings") that are redeemed in person at our physical premises. Bookings are services, not physical goods, and in the ordinary course nothing is physically shipped to you.

• 2.1.Once your payment is successfully processed, a Booking confirmation (including your booking reference/QR code) is generated automatically and delivered electronically to the mobile number and/or email address provided at checkout.
• 2.2.Electronic confirmations are typically sent instantly and, in all cases, within 24 hours of successful payment. If you do not receive your confirmation within this window, please check your spam/junk folder before contacting us using the details below.
• 2.3.You are responsible for providing an accurate email address and mobile number at the time of booking. Royal Zuri Casino is not liable for non-delivery of a confirmation caused by incorrect contact details provided by you.
• 2.4.The electronic Booking confirmation (or the ID/QR code within it) must be presented, along with a valid original government-issued photo ID, at the entrance on the date of your visit for redemption.

From time to time, the Website may offer physical items such as printed gift vouchers, merchandise, or hampers in addition to bookable experiences. This Section 3 applies only to such physical items, where offered.

• 3.1.Shipping is available only to addresses within India.
• 3.2.Estimated delivery timelines are 5–10 business days from the date of order confirmation, depending on the serviceability of your pincode by our courier/logistics partner. Timelines are estimates and not guaranteed delivery dates.
• 3.3.Shipping charges, if applicable, will be clearly displayed at checkout before payment is made.
• 3.4.We are not responsible for delays caused by courier partners, incorrect/incomplete addresses provided by the customer, natural calamities, strikes, regulatory restrictions, or other events beyond our reasonable control.
• 3.5.In the event of a failed delivery due to an incorrect address, unavailability of the recipient, or refusal to accept delivery, re-shipping charges (if any) will be communicated and may be payable by the customer.
• 3.6.We do not ship to P.O. boxes or deliver items requiring recipient age verification to any person who cannot furnish valid proof of being 21 years or older at the point of delivery, where applicable.

Where a physical item has been dispatched, tracking details (if available from our courier partner) will be shared with you via email or SMS. For all electronic Booking confirmations, your confirmation email/SMS itself serves as your delivery record.

If you believe you have not received a Booking confirmation, voucher, or shipped item within the timelines above, please contact us within 7 days of your order/payment date so we can investigate and resolve the issue, including resending confirmations or coordinating with our courier partner as applicable.

Non-delivery of a confirmation due to a technical error on our end does not itself entitle you to a refund where the Booking has, in fact, been successfully created in our system — in such cases we will simply resend the confirmation. Please refer to our separate Cancellation/Refund Policy for the terms governing cancellations and refunds, including our no-refund-after-payment clause.