Terms & Conditions

• 1.1.Royal Zuri Casino is a land-based (onshore) casino operating under a licence issued by the Government of Goa under the Goa, Daman and Diu Public Gambling Act, 1976, and applicable rules framed thereunder, and is located within a licensed five-star hotel premises as required by law.
• 1.2.Nothing on the Website constitutes an offer to provide gaming services to any person in a jurisdiction where such services are unlawful. It is your responsibility to ensure that gaming and gambling are legal in your place of residence before you make a Booking or visit the Premises.

• 2.1.You must be at least 21 years of age to enter the casino gaming floor and to participate in any gaming activity, and at least 18 years of age to independently make a Booking or enter a contract on the Website. Guests below the minimum gaming age may only access designated non-gaming areas, where offered, and remain the responsibility of an accompanying adult at all times.
• 2.2.Valid original government-issued photo identification (such as passport, Aadhaar card, voter ID, or driving licence) is mandatory for entry. Photocopies, screenshots, or digital ID copies (other than the mAadhaar application, where accepted) are not sufficient. Foreign nationals must carry their original passport and valid visa.
• 2.3.In accordance with applicable Goa gaming regulations, persons who are permanently resident in or hold a residential address in Goa are not permitted to enter the gaming floor. We reserve the right to verify residency status through your identification documents at the point of entry.
• 2.4.We reserve the absolute right of admission and may refuse entry, or remove any person from the Premises, without assigning any reason, including where a person is unable to produce valid ID, appears intoxicated, is dressed inappropriately for our dress code, or is behaving in a manner that is disruptive, abusive, or unsafe to staff or other guests.
• 2.5.Entry is further subject to our applicable dress code, house rules, and security/frisking procedures displayed and enforced at the Premises, which may be updated from time to time.

• 3.1.The Website allows you to purchase casino entry passes, gaming packages, and dining/entertainment experiences for redemption at the Premises on a selected date. All Bookings are subject to availability.
• 3.2.You are responsible for reviewing the details of your Booking (date, package inclusions, number of guests, price) before completing payment. Please ensure all details, including your contact information, are accurate at the time of booking.
• 3.3.Prices displayed on the Website are in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to revise prices, packages, and inclusions at any time without prior notice; such changes will not affect a Booking already confirmed and paid for.
• 3.4.A Booking is confirmed only upon successful realisation of payment through our payment gateway partner and issuance of a Booking confirmation as described in our Shipping & Delivery Policy.
• 3.5.Bookings are non-transferable to third-party resale or bulk-booking platforms and are intended for personal/genuine group use by the guest(s) named at checkout, unless otherwise agreed by us in writing.

• 4.1.All payments on the Website are processed through third-party payment gateway partners. We do not store your full card, net-banking, or UPI credentials on our servers.
• 4.2.You confirm that any payment method used by you is lawfully owned and operated by you, and that you are authorised to use it for the transaction.
• 4.3.Please refer to our Cancellation/Refund Policy for the terms applicable to cancellations, no-shows, and refunds, including our no-refund-after-payment clause.

• 5.1.We are committed to responsible gaming practices. Guests displaying signs of gambling-related distress may be counselled by our staff, and we reserve the right to limit or restrict access to gaming areas for a guest's own wellbeing at our discretion.
• 5.2.Winnings from gaming activity may be subject to tax deduction at source and other statutory obligations under applicable Indian tax law, which we will apply as required, independent of amounts collected through the Website.

• 6.1.You agree to use the Website only for lawful purposes and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party.
• 6.2.You must not attempt to gain unauthorised access to the Website, its servers, or any systems or networks connected to it, or introduce any virus, malware, or other harmful material.
• 6.3.You must not use automated means (bots, scrapers) to access the Website or extract data from it without our prior written consent.

All content on the Website, including but not limited to the Royal Zuri Casino name and logo, text, graphics, images, and layout, is owned by or licensed to us and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any part of the Website without our prior written consent. Royal Zuri Casino operates within The Zuri White Sands Goa Resort & Casino under arrangement with the hotel property; references to the hotel's own name, marks, and branding remain the property of their respective owners.

The Website may contain links to, or integrations with, third-party websites and services (including our payment gateway partner). We are not responsible for the content, policies, or practices of any third-party website, and your use of such third-party services is governed by their own terms and privacy policies.

• 9.1.The Website and its content are provided on an "as is" and "as available" basis. While we take reasonable steps to keep information on the Website accurate, we do not warrant that it is error-free, complete, or continuously available.
• 9.2.To the maximum extent permitted by applicable law, Royal Zuri Casino shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with your use of the Website or your visit to the Premises, except where such liability cannot be excluded under applicable Indian law.
• 9.3.Nothing in these Terms limits our liability for death or personal injury caused by our proven negligence, or for fraud, to the extent such limitation is not permitted by law.

You agree to indemnify and hold Royal Zuri Casino, its owners, employees, and agents harmless from and against any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of the Website, or violation of any applicable law or third-party right.

We shall not be liable for any failure or delay in performance of our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, government action, regulatory changes affecting casino operations, fire, flood, pandemic, strikes, or failure of third-party payment or telecommunications systems.

We may revise these Terms from time to time by posting the updated version on the Website with a revised "Last Updated" date. Continued use of the Website or the making of a new Booking after such changes constitutes your acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable law, the courts at Goa shall have exclusive jurisdiction over any disputes arising out of or in connection with these Terms, your use of the Website, or your visit to the Premises.

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

If you have any concerns regarding these Terms or your experience on the Website, please write to us using the contact details below, and we will endeavour to address your grievance in a timely manner.